MOD003345 Operational And Project Management Report Answer

Executive Summary

Sainsbury is widely regarded as one of the largest retail establishments in the United Kingdom. Every enterprise engages in a minimum of one, and frequently multiple, distinct activities. The primary operational undertaking of a corporation is seen as the pivotal activity, typically generating the highest financial returns.

Sainsbury has maintained a consistent IT system and supply chain infrastructure for an extended period. In contemporary society, many rituals have become obsolete for quite some time. Due to its early establishment, Sainsbury Plc has experienced a loss in market share as younger enterprises have emerged and gained traction.

The Sainsbury Company has maintained competitiveness by implementing supply chain reforms. This ensured that the level of quality exhibited by its products was equivalent to that of its competitors.

According to the findings of the research, Sainsbury should devote a significant amount of effort to enhancing its Supply Chain Management in order to identify and address issues. Because it always double-checks its inventory and makes use of the most recent technological advancements, Sainsbury is able to successfully manage its business. This makes it easier for the organization to comply with various rules and regulations.  Sainsbury has arrived at the conclusion that it is in its best interest to devote a significant portion of its financial resources to the development of its infrastructure in order to achieve its operational objectives. In addition, the firm ensures that the business processes it uses to achieve its strategic and social performance goals are consistent with one another. 

Introduction

Sainsbury is considered to be one of the biggest retail companies in UK. Every business engages in at least one and typically a number of different acts. A company's "core business activity" is the activity that is considered to be of the utmost importance to the company and that typically brings in the greatest revenue. The sale of food and other items that do not require storage constitutes the primary focus of Sainsbury's operation. However, it also sells a variety of other things, including tobacco products, wine, flowers, newspapers and periodicals, and, in some of the more upscale shops, medicinal cuisine (Wieland 2021).

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Figure 1: Logo of the organization

Sainsbury's provides its customers with a variety of beneficial and novel services and products to increase their trust in the store. The organization described above operates through multiple channels and distributes a variety of products. It has a robust and efficient delivery network that provides consumers with greater access to services and products that enhance their overall experience. Sainsbury's implemented a strategy plan to enhance its supply chain management. The primary objective of this group is to streamline business operations in order to expedite the process of cost reduction within the organization. This organization's business administration system is distinguished by its adaptable and user-friendly service delivery procedure.

Findings

Task 1

Topic 1: Total Quality Management of Sainsbury

It is necessary for the corporation to devise and implement a singular strategy that caters to each of its clients in order to maximise the degree to which it can cater to its various clients As was just discussed, a large corporation like Sainsbury's will then communicate this plan to each of its various departments. Additionally, the team in charge of operations management is accountable for managing the production process all the way up until the point where the products are delivered to the customers.  It is necessary for the corporation to devise and implement a singular strategy that caters to each of its clients in order to maximise the degree to which it can cater to its clients. As was just discussed, a large corporation like Sainsbury's will then communicate this plan to each of its various departments. Additionally, the team in charge of operations management is accountable for managing the production process all the way up until the point where the products are delivered to the customers.  According to this theory, a contented worker ought to be in a position to consistently deliver high-quality services to the company's customers. As a result, the objective of providing individuals with high-quality service can be realised. When conducting business, it is an organization's priority to guarantee that the quality of both the services and the products offered to clients is of the highest standard possible. Sainsbury's has been able to accomplish this goal thanks to effective management of its business. For instance, the strategy for the management of seafood ensures that farms produce fish of a high quality right from the beginning of the process.

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Figure 2: TQM of Sainsbury

In addition, the emphasis it places on the customer has drawn some criticism; yet, once it was put into practise, it was discovered to be of great value. This company has found success with the price strategy it has used. Sainsbury has made an effort to offer a comprehensive variety of low-cost items without compromising the quality of their products. However, this low-cost technique has a few drawbacks that should be considered. The individuals of society who have more wealth are the ones who are aware that a low price signifies poor quality. As a consequence of this, it is possible that some of the niche market's customers were lost. The psychological needs of some or all of Sainsbury's clients have not been taken into consideration. In addition, this organisation has placed a significant amount of emphasis on the shipment time, flexibility, and pace as indicators of the quality of the service provided. Sainsbury offers a better value than any of its rivals do, taking into account all relevant factors. The quality of these services has significantly increased from the time that this organisation started offering them online. Because of this, patrons of Sainsbury do not have to stand in queue to pay for their purchases inside the store. Critics have lauded each stage of quality control, beginning with the farmer and continuing all the way through to the retailer, for its contribution to preserving consumers' faith in the brand. The idea of quality that this particular business adheres to is to eliminate the possibility of problems occurring, to avoid making mistakes, to get things done properly on the first try, to ensure that things keep getting better, and to involve employees. Therefore, if the organisation follows through with the implementation of these measures, it will accomplish the goals it has set for itself regarding total quality management. Middle managers are given the impression that they do not matter by Sainsbury's Total Quality Management technique because it involves both high-level managers and manufacturing workers. But developing and executing the comprehensive quality management system throughout the firm was a challenge. It is impossible to improve the firm's internal quality without the dedication of senior management and the participation of workers at every level of the organisational hierarchy within the organisation. It has been found that middle administrators are not very interested in enhancing the quality of the services they provide. Total quality management will be improved by removing barriers between departments and changing the organisational culture so that everyone aspires to satisfy the requirements of the company and maintain high product quality. This will allow for better overall quality management. If the quality accomplishment plan is put into action, then the final quality aim can be accomplished in the form of higher-quality goods and services (Dhyani and Kumar 2022).

Topic 2: Supply Chain Management of Sainsbury

Sainsbury kept its information technology and supply chain infrastructure consistent over a long period of time. These customs had long since been rendered obsolete in the modern era. Because they were established so much earlier than Sainsbury, more modern businesses like Sainsbury Plc have already begun to overtake it in terms of market share. The CEO of the company stepped up and volunteered to help improve the supply line's overall appearance. He set up an automated system that, for the first four years, performed exceptionally well in meeting its intended needs. However, following that, problems started occurring when customers rushed into stores that had been suddenly deserted. By reorganising its supply chain, Sainsbury has made its supply more adaptable to changing customer needs. At the right time and on the right shelf, the appropriate item is accessible to the appropriate customer so that they can make the proper purchase. In addition, the effectiveness of supply chains has been improved in order to guarantee that products will arrive at their destinations on time and in an undamaged state so that customers can take pleasure in using them.

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Figure 3: SCM Analysis of the company

The Sainsbury Company was able to keep up with its competitors thanks to the reform of its supply chain, which assured that the quality of its products was on level with that of its competitors. As a result, the company was able to maintain its position as the market leader. Customers were pleased with the new distribution system because it enabled them to easily locate the products they want on the appropriate shelves, similar to what they could do at the businesses that served as competition (Wieland 2021).

Sainsbury is exerting a tremendous amount of effort to resuscitate its name and is experimenting with a variety of shop models in order to better serve the requirements of its clientele. Sainsbury's is revitalising its business and rediscovering its passion for food in order to provide improved service to its clientele. In order to serve customers located in a range of geographic areas, they developed a number of store styles, such as Sainsbury's Local and Sainsbury's Central, amongst others. Sainsbury's has never been successful without the contribution of its employees, each of whom brings a unique set of skills to the company (Dhyani and Kumar 2022).

Task 2: Supply chain discruptions

The organization faces challenges in terms of supply chain disruptions. With the broad goal of increasing the value of the company's shareholders in mind, Sainsbury has put into effect a procurement strategy with the specific objectives of lowering costs, in particular those associated with administrative expenses, simplifying purchasing procedures, and limiting the scope of uncontrolled purchasing practices. The employees of the company's supply chain are required to operate in a conscientious manner as a result of the company's adherence to these guiding principles. This is done to ensure that the products and services offered to the vast customer base of over 17 million individuals who visit Sainsbury supermarkets on a weekly basis are provided at the most competitive prices relative to the prices offered by competing entities. In point of fact, Sainsbury has made a concerted effort to provide products at prices that are comparable to those of its competitors. According to the strategy of the organisation, the procurement team is expected to support this approach, and the staff at store development is tasked with researching other techniques to attract and keep customers in order to fulfil their responsibilities. The flexibility and effectiveness of Sainsbury's supply chain and logistical infrastructure are critical factors in determining the success of the retailer. The accessibility of data updated in real time is a critical component that is essential to the practicability of this undertaking. The purchase of superior goods is essential to the generation of profits, the maintenance of satisfied customers, and the development of devoted followings among those customers. Sainsbury's wanted to promote customer-centric initiatives, improve operational analytics, and update the digital technologies already present inside its supply chain, so it set out to develop a modern data infrastructure. The goal of the update that has been suggested is to improve the structure that is now in place by integrating capabilities for real-time data streaming and analytics. This upgrade would provide the system with more sophisticated capabilities that would make it easier to provide comprehensive and continuing business insights, which would in turn make it possible to make decisions that are better informed. Sainsbury's has communicated a desire to make a substantial change to the way in which they manage their supply chain. The firm sought a solution that could efficiently manage considerable volumes of event data, in addition to a platform that could support real-time data visualisation and integration across a variety of databases and logistics systems. Because Sainsbury's is open nonstop, twenty-four hours a day and seven days a week, the transition had to be carried out without a hitch and in full view of customers at all times. In the event that there are any issues during the transition, it is possible that there would be major implications for both the retailers and the customers (Wieland 2021).

Sainsbury's had trouble getting access to the data it needed to promptly carry out new projects. This prevented it from becoming more competitive. Because of the important function that these older systems play in making day-to-day operations run smoothly, the engineers showed reluctance to make any changes to them. Confluent has been tactically chosen by Sainsbury's as an essential component of the company's investment in the supply chain. The company's goal is to facilitate its digital transformation strategy and migrate towards a cloud-native architecture by using this investment. The services of Confluent have been utilised in the construction of a data pipeline that Sainsbury's has just put into operation. This pipeline makes it easier to transform a real-world action or occurrence, such a purchase, into a technical event and quickly builds a relationship between the two kinds of occurrences. Additionally, with the help of this system, the business is able to set triggers that are triggered by events, such as the point at which the stock of a certain product drops to a low level, and then quickly react to these triggers. This indicates that the delivery of products to stores will demonstrate an increased level of reliability, so helping retailers to more effectively deal with unforeseen occurrences. Confluent has taken on the management of the retailer's Kafka services as their new responsibility. Shop teams are now able to focus their attention on things of greater concern now that the burden of operational tension has been alleviated. Engineers have the capacity to preserve adaptability while allocating their time to the construction of business logic, which speeds up the amount of time needed for new initiatives to break into the market. The use of this strategy not only reduces the amount of time and money spent, but it also improves overall efficiency. The employment of pre-built, fully maintained connectors and integrations provided by Schema Registry made it easier to make links between the various external systems utilised by Sainsbury's. This innovation made it possible to simplify connector development, deployment, and management processes, which therefore improved the retailer's capacity to properly organise and interpret its data. Customers gain advantages such as improved access to goods, shortened response times, and lower prices as a direct result of the implementation of efficiency and cost-saving initiatives at earlier stages of the supply chain. By utilising event-driven data that is regularly updated in real-time, Confluent has made it easier for Sainsbury to establish a robust correlation between its operational actions and the technological breakthroughs that have been made. The project also placed a substantial emphasis on maintaining a secure environment.

Conclusion

A robust administrative structure as well as management that was both talented and effective were in place to facilitate the implementation of this plan. The employees needed to have a high morale in order for the total management system to be successful so that they could carry out the plan. As a result, Sainsbury requested that its employees at all levels of the organization's hierarchy provide suggestions and comments regarding the degree to which this TQM plan was being successfully implemented. In addition, Sainsbury still held a sizable enough portion of the market prior to putting the strategy into action, which helped the plan function more effectively. In addition, a robust administrative structure as well as management that was both talented and effective were in place to facilitate the implementation of this plan. The employees needed to have a high morale in order for the total management system to be successful so that they could carry out the plan. As a result, Sainsbury requested that its employees at all levels of the organization's hierarchy provide suggestions and comments regarding the degree to which this TQM plan was being successfully implemented. In addition, Sainsbury still held a sizable enough portion of the market prior to putting the strategy into action, which helped the plan function more effectively (Dhyani and Kumar 2022).

References

Hornborg, S., van Putten, I., Novaglio, C., Fulton, E.A., Blanchard, J.L., Plagányi, É., Bulman, C. and Sainsbury, K., 2019. Ecosystem-based fisheries management requires broader performance indicators for the human dimension. Marine Policy, 108, p.103639.

Dhyani, B. and Kumar, A., 2022. How can Sainsbury’s use management information systems to develop a competitive advantage in its reward card offering?. Central European Management Journal, 30(3), pp.368-372.

Pizarro, J., Sainsbury, B. and Hodgkinson, J.H., 2021. Adaptation options assessment for the Australian uranium supply chain focused on the Olympic Dam and Ranger Mines. Environmental Development, 37, p.100610.

Dowling, N.A., Smith, A.D., Smith, D.C., Parma, A.M., Dichmont, C.M., Sainsbury, K., Wilson, J.R., Dougherty, D.T. and Cope, J.M., 2019. Generic solutions for data‐limited fishery assessments are not so simple. Fish and Fisheries, 20(1), pp.174-188.

al Habibi, B., 2019. HR practices of Marks & Spencer, Selfridges, Primark, and Sainsbury’s (Doctoral dissertation, University of Science & Technology).

McDermott, C., Łącki, M., Sainsbury, B., Henry, J., Filippov, M. and Rossa, C., 2021. Sonographic diagnosis of COVID-19: A review of image processing for lung ultrasound. Frontiers in big Data, 4, p.612561.

Craighead, C.W., Ketchen Jr, D.J. and Darby, J.L., 2020. Pandemics and supply chain management research: toward a theoretical toolbox. Decision Sciences, 51(4), pp.838-866.

Wieland, A., 2021. Dancing the supply chain: Toward transformative supply chain management. Journal of Supply Chain Management, 57(1), pp.58-73.

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