University of Edinburgh Staff Paid Late Due to Oracle ERP Troubles Case Study Answer

Answer 1

A

Employees, especially faculty and researchers, were paid late, disrupting their ability to meet their monetary commitments. There were holdups in the stipends given to PhD students. Due to unpaid debts, suppliers had to stop providing services. The problem was identified by university administration, which ordered an outside investigation. This image shows the intricate network of linkages, the ERP system's involvement in disruptions, and the necessity for external examination and support. A visual representation of the situation's intricacy clarifies the dynamics. Inoapps, Oracle's implementation partner, along with Oracle, the software company, surround the primary Oracle ERP system, which caused the late payments.

B

"Late Staff Payments" is fundamental, Key factors around it, such as installation challenges, ERP issues, financial system disruption, including communication breakdown.

ERP problems resulted from a combination of insufficient testing, data transfer difficulties, and integration flaws.

Errors in the financial system and a rise in the amount of data have disrupted the financial process.

The problem was made worse by a breakdown in communication, which included a lack of information and words of regret.

The interconnections and systemic factors that cause the issue may be better understood with the aid of this diagram.

C

The power/interest grid helps to identify the five most important stakeholders in the case study and their respective interests in the IT system.

University Staff (i.e, Professors, Researchers, along with Staff)

University employees have a vested stake in the system since their paychecks depend on it. As a result of late payments affecting their financial security and capacity to satisfy personal financial responsibilities, they represent a strong and influential stakeholder group.

Ph.D. Candidates

PhD students are prominent and influential stakeholders since they rely on the system for their stipend payments. When their stipends are late, it throws a wrench into their capacity to pay bills and focus on school.

Suppliers

Suppliers are influential stakeholders because they supply vital services to the university, yet they have little vested interest in the institution's success. Their focus is more on the benefits of the IT system than on the IT system itself. They worry most about being paid on time, which is crucial for any commercial partnership.

Administration at a University (i.e, Peter Mathieson, Principal Professor

In terms of influence and investment, university administration has a lot riding on the IT infrastructure. They need to fix the problem, start an outside investigation, and promise to make up for any overdue payments. The system's reliability is critical to the success of the institution.

Integration Partners Oracle and Inoapps

Providers of such technologies have the knowledge to affect the system as a whole, but they aren't as invested in the system's day-to-day functioning. Their first priority is to keep working with the institution under the current arrangement.

Answer 2

A

The case study's "Late Staff Payments" concern is a major setback because of the flawed Oracle ERP system deployment. This might be deemed a failure because of the significant harm it has caused to many people and groups. Several factors provide weight to this setback:

1. Staff and students are negatively impacted financially and operationally when salaries are paid late. It throws their budget out of whack, impeding their capacity to pay bills and advance in school. Unpaid bills have a negative impact on suppliers, reducing their motivation to keep delivering services.
2. Reputation Damage: The failure harms the university's image as a dependable and responsible institution. It damages the institution's reputation and might discourage prospective faculty and students from enrolling.
3. The £8 million in fees given to deployment partner Inoapps along with Oracle is more evidence of the financial impact of the disaster.

In the circumstance, stakeholders including staff, students, and impacted suppliers would surely accept that this is a serious failure owing to the actual detrimental repercussions they confront. The university administration would admit their mistake as they began an outside investigation and made plans to fix the problem. The technology vendors, such as Oracle and Inoapps, may see things differently, placing more importance on the monetary and contractual implications than on the interpersonal as well as operational ones. They may not feel the same level of disappointment as others who are directly impacted.

B

To symbolize their involvement in the ERP system's rollout and maintenance, the ERP system is linked to implementation partner, Inoapps.

Members of the academic staff (i.e, professors, researchers, as well as PhD students), vendors, and administrative personnel are all integrated into the system to represent their relationships to and reliance on the university's financial processes.

Insights:

• The accounting and finance system's interdependence on the Oracle ERP, the university's employees, and outside vendors.
• Inoapps' function as a customer service provider.
• Because of how reliant faculty, students, and vendors on the system are for doing business with the institution.

C

Staff at the university, including professors, graduate students, and doctoral candidates, are represented as components of human who engage within the ERP system. When it comes to the university's budget, suppliers are the external businesses that provide products and services. Those in positions of authority at universities are reflected here in their symbolic representation as system-connected representatives of the principal and university administration.

Insights:

• The financial process system's sociotechnical components are made clearer by the formal systems paradigm.
• Oracle Enterprise Resource Planning) and human factors (university personnel, leadership) are both essential to the system's success.
• The model depicts the interdependencies between Oracle ERP along with the implementation partner(i.e, Inoapps).

Answer 3

Complexity:

The complexity within IT systems is shown by an illustration of its use at the University of Edinburgh, which included the introduction of a new human resources and financial system. People and Money, an Oracle-based human resources and financial system, was recently implemented throughout the institution. Human resources, payroll, and finances were just a few of the many areas that needed to undergo a data transfer and integration as part of this shift. The new system's complexity was revealed when payment delays to employees and vendors caused major disruptions. Managing and adjusting to such a comprehensive shift is naturally hard, and the complexity of the implementation is a major component that led to the system's issues.

Emergence:

Emergence refers to the concept that the interactions between system components may lead to the emergence of novel traits or problems in system behavior. In the instance of the University ERP system, emergence may be detected in the unintended repercussions of the installation. Delays in payments to employees and vendors were just one of several issues that sprang up after the system went online, despite extensive preparation and testing. These problems surfaced because of the complex relationships between the many parts of the system, the data flows between them, and the actual operations they were meant to facilitate. It shows how IT systems may display emergent behavior with serious consequences for the business, highlighting the need for careful testing and risk assessment prior to implementing sophisticated systems.

Adaptation:

The University's reaction to difficulties encountered during the introduction of the ERP system exemplifies the idea of adaptability. When it became apparent that the new system was creating significant interruptions, the University responded by starting an inquiry into the difficulties, apologizing for the disruptions, and giving financial compensation to those who had been negatively impacted. Oracle and its implementation partner Inoapps additionally provided extra help fixing the system's remaining bugs. The university's eagerness to learn from their mistakes and make changes that will benefit its students, faculty, and vendors is on full display here. An organization's responsiveness and adaptability in the face of obstacles is reflected in how well it manages complex IT systems.

Co-evolution:

It is the process by which two or more components or systems affect and adapt to one another. Relationships among the University, its partner of implementation Inoapps, along with Oracle are shown to have co-evolved in this case study. The ERP system deployment was fraught with difficulties, and the institution and its partners had to co-evolve in order to discover effective solutions. The increased contract value for Inoapps and Oracle reflects how they both evolved as they responded to the customer's shifting priorities and new requests for service. In the setting of complex IT systems, the need of collaborative partnerships and constant communication has been highlighted by the co-evolution among the institution and its partners.

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