Complaints Policy

How to complain

Email info@myassignmentservices.com or message us on WhatsApp +1 555 892 5205, with your order code, what went wrong and what you would like us to do. Any academic feedback or documents that support your complaint are helpful.

What happens next

1. We acknowledge your complaint within 2 working days.
2. A senior team member investigates, which may include asking the expert involved for their account.
3. We send you our full response within 14 days. If we need longer, we will tell you why and when to expect it.

Putting things right

Depending on what happened, we may redo work, give you more expert time, reduce the price or give a refund in line with our Refund Policy and your rights under the Consumer Rights Act 2015.

If you are still not satisfied

Ask for your complaint to be reviewed by a manager not involved in the original decision. If we still cannot resolve it, we will tell you in writing the name of a certified alternative dispute resolution (ADR) provider and whether we agree to use it. You can also get free advice from Citizens Advice (England and Wales: 0808 223 1133) or Advice Direct Scotland. You keep the right to go to court.