Refund Policy

Your legal rights

Under the Consumer Rights Act 2015, our services must be provided with reasonable care and skill and match what we agreed. If they don’t, you can ask us to put it right. If we can’t, or don’t within a reasonable time, you are entitled to a price reduction, which can be a full refund.

Service quality review

If you are unhappy with the quality of a service, contact us within 60 days of delivery with your order code, what went wrong and any academic feedback you received. We will review it and, depending on what we find, offer more expert time or rework, a partial refund or a full refund.

Missed timeframes

If we miss the agreed timeframe because of something on our side, you can choose a partial or full refund depending on the impact. We won’t treat a timeframe as missed if the delay was caused by questions not being answered or information not being sent.

If your expert becomes unavailable

It’s rare, but if an expert becomes unavailable we will offer another expert, or a full refund if you prefer.

How refunds are paid

Refunds go back to your original payment method within 14 days of being agreed. If you prefer, we can add the amount to your MAS wallet instead; wallet credit is valid for 12 months from the date it is added. Duplicate payments are covered in our Payment Policy.

What a refund doesn’t cover

We can’t refund because of a grade alone, as marks depend on your own work and your institution’s marking. We also can’t refund work you asked us to do that would break your institution’s rules.

How to ask

Email info@myassignmentservices.com or use your student portal. If you disagree with our decision, our Complaints Policy explains what to do next.